Privacy Policy

At Udbhav Academy, we are dedicated to maintaining the confidentiality, integrity, and security of all personal and academic information entrusted to us by our students and parents. This Privacy Policy outlines our data handling practices for our offline classroom center at Awas Vikas Colony, Khurja, and our digital learning platform powered by the Udbhav Academy App.

1. Scope of This Policy

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  This Privacy Policy applies to personal information collected by Udbhav Academy through our official website, offline classroom admissions at Khurja, and digital services accessed via the Udbhav Academy App.

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  By accessing our website, enrolling in our classroom courses, or utilizing the Udbhav Academy App, you consent to the collection, storage, and processing of your personal information as set forth herein.

2. Information We Collect

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  Student & Parent Information: Full name, student date of birth, parent/guardian name, contact address, mobile numbers, email address, and academic grade or target competitive examination (SSC, NEET, JEE, etc.).

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  Enrollment & Financial Records: Course registration history, batch allocations, fee payment transaction IDs, and receipt references (we do not store sensitive debit/credit card or banking credentials on our servers).

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  Digital Learning & App Telemetry: IP address, device type, operating system version, app usage statistics, attendance logs, and test performance scores recorded on the Udbhav Academy App.

3. How We Collect Information

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  Directly from you when you submit inquiry forms, register at our Khurja center, or sign up on the Udbhav Academy App.

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  Automatically through server logs, cookies, and app performance analytics during your interaction with our digital platforms.

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  Through academic assessments, daily practice problems (DPP), and mock exam evaluations submitted by students.

4. Purposes of Data Processing

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  To manage student admissions, maintain academic records, and assign classroom/digital batch schedules.

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  To provide live online lectures, video archives, and downloadable PDF study notes on the Udbhav Academy App.

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  To share test results, attendance reports, performance feedback, and batch announcements with students and parents via SMS, WhatsApp, or email.

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  To process fee receipts, verify payment reconciliations, and handle customer service or technical support requests.

5. Lawful Basis for Processing

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  We process personal data based on legitimate educational interests, contractual obligations arising from student enrollment, and compliance with statutory Indian laws and IT rules.

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  Consent obtained from adult students or from parents/legal guardians for minor students (under 18 years of age).

6. Data Sharing and Third-Party Disclosures

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  Udbhav Academy does not sell, rent, or trade student or parent personal data to external advertisers or commercial third parties under any circumstances.

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  Information is shared only with trusted infrastructure partners, such as secure cloud hosting providers, authorized payment gateway aggregators, and the Udbhav Academy App technology platform.

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  Data may be disclosed if required by law enforcement or regulatory authorities in compliance with applicable legal processes.

7. Digital Learning App (Udbhav Academy App)

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  The Udbhav Academy App may request device permissions such as internet access, storage (to save lecture notes and assignments), and camera/microphone (if participating in live two-way interactive doubt classes).

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  Students can manage app permissions within their mobile device settings at any time.

8. Data Security & Payment Gateway Processing

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  We implement industry-standard administrative, technical, and physical safeguards including 256-bit SSL/TLS encryption for all data transmissions.

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  Online fee payments, course enrollments, and app transactions are securely routed through RBI-authorized payment aggregators (including Razorpay).

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  Payment Security Assurance: Udbhav Academy does not capture, store, or process sensitive payment credentials such as full credit/debit card numbers, CVVs, net banking credentials, or UPI PINs on our servers. All financial transactions are executed within PCI-DSS Level 1 compliant secure payment gateway vaults.

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  Access to student records is restricted strictly to authorized academic and administrative personnel on a need-to-know basis.

9. Data Retention

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  Student academic records and enrollment data are retained for the duration of the enrolled course and for a reasonable statutory period thereafter to issue certificates, verify records, and comply with tax or legal accounting requirements.

10. Student and Parent Rights

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  Right to review and request correction of inaccurate personal contact details.

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  Right to request a summary of stored academic records or opt out of promotional communications.

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  Requests can be submitted in writing to Kumargaurav3596@gmail.com.

11. Children's Privacy

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  As an educational coaching institution catering to students in secondary and senior secondary education, we require parental or guardian knowledge and consent during student registration and digital app onboarding.

12. Policy Updates

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  We may update this Privacy Policy periodically to reflect changes in academic offerings, technology enhancements, or legal standards. The revision date at the top of this document indicates the latest effective version.

13. Grievance Redressal Officer & Contact Information

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  In accordance with the Information Technology Act 2000 and the Rules made thereunder, the Grievance Officer for student and parent data protection is designated below:

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  Grievance Officer: Academic Director & Administrative Head

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  Organization: Udbhav Academy

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  Postal Address: Awas Vikas Colony, Khurja, Bulandshahr - 203131, Uttar Pradesh, India

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  Official Email: Kumargaurav3596@gmail.com

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  Helpline Phone / WhatsApp: +91 87554 84808

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  Redressal Timeline: Any grievances or privacy complaints will be acknowledged within 48 hours and resolved within 30 days of receipt.